Adding A New Customer In Oasis

When a new customer is added to SAP for Cooper Lighting Solutions, it is downloaded to Flash that night.  There is a nightly overnight replication process that syncs customers and products from SAP to Flash.

In Oasis, it is important to manually add the customer and account number provided by Cooper in the customer profile.

Step 1: Under the "Accounts" tab, add all the manufacturers that the customer is authorized for, and add the account number in each row

Step 2: Click Save and close.

When a new order is created, and a customer is added from the drop-down menu, the customer's account number will automatically populate.

A Key Point:

You will not be able to submit order to Cooper if account number is missing. You will see the following error instead: "2G customer not authorized for any brand.”

If you still receive error message when sending order to Cooper, even after the account number is listed, clear Flash Cache in Oasis.

Back to the top